privacy feedback 

We want to hear from you!

SPORTSMED·SA is committed to improving the health and well-being of our patients by providing world-leading and outstanding patient care in a modern, innovative and supportive environment.

Feedback about our patient's experiences provides valuable information about what we are doing well, and where we can do things better. So please let us know what you think, because we really do value your opinion.

In all patient rooms and reception areas you will find a Providing Feedback form. We encourage you to use this form to provide us with feedback. At SPORTSMED·SA we believe that both positive and negative feedback can help us provide you with a better service. So if you are unhappy with the service or care you are receiving, you have the right to provide this feedback and should feel confident to do so.

If you prefer to make a complaint in writing, please complete the Providing Feedback Form below or alternatively in writing addressed to the relevant business area below:

Physiotherapy Business and Finance Manager

SPORTSMED·SA
PO Box 61
STEPNEY SA 5069

Podiatry Practice Manager

SPORTSMED·SA
PO Box 61
STEPNEY SA 5069

Sports Doctors Practice Manager

SPORTSMED·SA
PO Box 61
STEPNEY SA 5069

Orthopaedic and Hospital

Quality and Risk Manager 
SPORTSMED·SA
PO Box 61
STEPNEY SA 5069

Complaints

What if I do not feel that my complaint has been resolved?

If you have a complaint regarding any aspect of the service provided, and you feel your complaint has not been resolved, you should then ask to speak with a senior staff member. Your comments / feedback will be treated sensitively and confidentially.

If you are still dissatisfied and your complaint is not resolved, you may wish to contact the Health and Community Services Complaints Commission for further assistance.

Health and Community Services Complaints Commission
PO Box 199 Rundle Mall Adelaide SA 5000
Telephone: 08 8226 8666 Fax: 08 8226 8620
www.hcscc.sa.gov.au

Providing feedback form

Mandatory field(s) marked with *