WE WANT TO HEAR FROM YOU!

sportsmed is committed to improving the health and wellbeing of our patients by providing world-leading and outstanding patient care in a modern, innovative and supportive environment.

Feedback about our patients’ experiences provides valuable information about what we are doing well and where we can improve for the better. Please let us know what you think, because we value your opinion.

We encourage you to submit a ‘Patient Feedback’ form online below or request a copy upon your next visit to sportsmed. At sportsmed, we believe that both positive and negative feedback can help us provide you with a better experience. If you are unhappy with the service or care you are receiving, you have the right to provide this feedback and feel confident doing so. We are always looking for ways to improve our standards, treatment and quality of care to ensure patient experiences and outcomes are successful.

If you would like to make a complaint in writing, please complete the feedback form available at sportsmed and leave it in the feedback boxes at the reception area in the hospital or orthopaedic clinic. Alternatively, you can post a copy of the form or write a letter to the following address:

Quality Manager
sportsmed
PO Box 61
Stepney SA 5069

COMPLAINTS

What if I do not feel that my complaint has been resolved?

If you have a complaint regarding any aspect of the service provided, and you feel your complaint has not been resolved, you should then ask to speak with a senior staff member. Your comments and feedback will be treated sensitively and confidentially.

If you are still dissatisfied and your complaint is not resolved, you may wish to contact the Health and Community Services Complaints Commission for further assistance.

Health and Community Services Complaints Commission
PO Box 199 Rundle Mall
Adelaide SA 5000
T 08 8226 8666 | F 08 8226 8620
www.hcscc.sa.gov.au