sportsmed acknowledges the Australian Aboriginal and Torres Strait Islander peoples as the first inhabitants of the nation and the traditional custodians of the lands where we live, learn and work.

We are committed to excellence, a well maintained environment which is welcoming for patients and visitors. With input from our surgeons and nursing staff, our quality team is dedicated to collecting and reviewing data and identifying ways to continue providing excellence in orthopaedic care. We have a strong commitment to safety and quality.

The below information is provided to assist patients and their caregivers in making informed decisions about their health care. These measures have been selected because they form part of a set of key clinical indicators outlined in the National Safety and Quality Healthcare Standards, developed by the Australian Commission for Safety and Quality in Healthcare.

sportsmed Hospital is certified to the standard ISO 9001 Quality Management Systems, and is fully accredited against the National Safety and Quality Health Service Standards.

Certification involves visits to the hospital from an independent team of expert health specific professionals auditors who review the quality and safety of services provided. Our achievements are measured against best practice by this review team. Hospitals are measured against separate criteria including patient care planning and process, medication management, the consent process, medical records, infection control, complaints management and staffing. Hospitals receive a rating for each one of these criteria. For hospitals accredited by ISO, the level of achievement awarded is Conformance (C) or Non Conformance (NC). Where a major non conformance is identified a corrective action request (CAR) is issued for immediate rectification of the issue.

sportsmed Hospital accreditation program is surveyed annually for a robust quality improvement program. The last full re-certification was in June 2017.

We are committed to excellence, well maintained and welcoming for patients and visitors.

sportsmed is committed to improving the health and well-being of our patients by providing world-leading and outstanding patient care in a modern, innovative and supportive environment.  We understand the importance of partnerships between health service organisations, health professionals, patients, families, carers and consumers.

We aim to continually improve the quality of care we deliver and we are proud of the achievements in delivering quality care.

We encourage you to involve your family members in all facets of your experience. It is a good idea to write down any questions you think you may have in advance, to ensure you are well informed of your experience at sportsmed.

Feedback about our patients’ experiences provides valuable information about what we are doing well, and where we can do things better. Please let us know about your experiences, because we truly value your opinion.

We believe that both positive and negative feedback can help us provide you with a better service so if you are unhappy with the service or care you are receiving, you have the right to provide this feedback and feel confident to do so. Please see our patient feedback forms and our website for further information about how you can contact us.

There are several ways that you can provide us with feedback:

  • Via our website
  • Using our feedback form
  • Sending us an email or written letter
  • Contact via telephone
  • Through our Facebook page
  • or any other style that suits you.

Our complaints process involves:

a) Raising concerns with the individual
b) Raising concerns with the manager / nurse manager
c) Raising concerns with the Director – Clinical Services
d) Raising concerns with the Chief Executive Officer

Contact
Mrs Alison Zilm (RN)
Director – Clinical Services

sportsmed
PO Box 61
Stepney SA 5069

T 08 8130 1100 (hospital switchboard)

Mr Alan Morrison
Chief Executive Officer

sportsmed
PO Box 61
Stepney SA 5069

T 08 8130 1250

What if I do not feel that my complaint has been resolved?

If you feel that your feedback has not been satisfactorily address you should then ask to speak with a senior staff member. Your comments/feedback will be treated sensitively and confidentially. If you are still dissatisfied, please communicate with our Chief Executive Officer. If you remain dissatisfied, you can contact the Health and Community Services Complaints Commission for further assistance.

Health and Community Services
Complaints Commission

PO Box 199
Rundle Mall
Adelaide SA 5000

T 08 8226 8666
F 08 8226 8620
www.hcscc.sa.gov.au

The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.

The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.

Guiding Principles

These three principles describe how this Charter applies in the Australian health system.

  1. Everyone has the right to be able to access health care and this right is essential for the Charter to be meaningful.
  2. The Australian Government commits to international agreements about human rights which recognise everyone’s right to have the highest possible standard of physical and mental health.
  3. Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these differences.
What can I expect from the Australian health system?
My rightsWhat this means
Access
I have a right to health care.
I can access services to address my health care needs.
Safety
I have a right to receive safe and high-quality care.
I receive safe and high-quality health services, provided with professional care, skill and competence.
Respect
I have a right to be shown respect, dignity and consideration.
The care provided shows respect to me and my culture, beliefs, values and personal characteristics.
Communication
I have a right to be informed about services, treatment, options and costs in a clear and open way.
I receive open, timely and appropriate communication about my health care in a way I can understand.
Participation
I have a right to be included in decisions and choices about my care.
I may join in making decisions and choices about my care and about health service planning.
Privacy
I have a right to privacy and confidentiality of my personal information.
My personal privacy is maintained and proper handling of my personal health and other information is assured.
Comment
I have a right to comment on my care and to have my concerns addressed.
I can comment on or complain about my care and have my concerns dealt with properly and promptly.

Explanatory notes and sportsmed patient data

* derived from ACHS indicator submissions 2017 second half, 2018 first half) or national benchmarks

ACHS Peer Group Comparisons – though each indicator peer group varies, predominantly the peer groupings pertain to the size and location of the hospital and the services provided eg medium size, metropolitan, acute hospital without an intensive care unit (includes comparisons to both public and private).

Patient safety and quality indicatorssportsmed performance 2017-2018Aggregate rate other like organisations*
Infection rate (per 10,000 bed days) (Staph Aureus bacteraemia)0.00 per 10,000 bed days2.0 per 10,000 bed days
Hand hygiene84.2% (a higher rate is better)National benchmark 80%
Patient falls0.25%0.50%
Medication safety errors0.03%0.01%
Pressure Injury occurring0.01%0.08%
Deteriorating patient0.16%0.68%
Clinical handover incident0.03%* no aggregate data available
Wrong surgical procedure or incorrect site0.00%* no aggregate data available
Blood management incident0.00%* no aggregate data available

Healthcare associated infections (HAI) are infections that can occur as a result of health care interventions and are caused by micro-organisms such as bacteria and viruses. They can happen when you are being treated in hospital, at home, in a GP clinic, a nursing home or any other healthcare facility.  Whilst every effort is made to prevent these infections not all procedures are ‘risk free’. Some invasive procedures such as surgery come with a small risk of infection because they breach our bodies’ normal defenses. However, we make every effort to keep these risks to a minimum through stringent infection prevention and control measures.

Percentage of sportsmed patients who develop a surgical site infection.

How can you help prevent infection?

Hand hygiene (hand washing or use of hand sanitiser) is the most important way that patients and visitors can prevent the spread of infection in hospital. Water-less hand sanitiser is just as effective as washing with soap and water. Hospital staff will appreciate a reminder from patients or relatives if they forget to wash their hands.

There are several things you can do to reduce the risk of infection:

  • Wash your hands carefully with soap and water or use hand sanitiser upon entering our hospital
  • Cover your mouth and nose with a tissue when you cough or sneeze (or into your elbow if you don’t have one). Clean your hands afterwards – every time!
  • Report any infection you have had, especially if you are still on antibiotics
  • Make sure you take the full course of antibiotics you have been given, even if you are feeling better
  • If you have a dressing or a wound, keep the skin around the dressing clean and dry and do not touch your dressing unless instructed by your health care worker. Let the health care worker looking after you know promptly if your dressing becomes loose or wet
  • Tell the health care worker looking after you if the area around the drips, lines, tubes or drains inserted into your body becomes red swollen or painful
  • Let the health care worker looking after you know if your room or equipment hasn’t been cleaned properly
  • Stop smoking before any surgery, as smoking increases the risk of infection.

Visitors

  • Reconsider your visit if you have an illness such as a cough, cold or gastroenteritis
  • Wash your hands carefully with soap and water or use hand sanitiser when entering and leaving a patient’s room.

Medicines are the most common treatment used in health care. Medicine can relieve symptoms, improve the quality of people’s lives and prevent, or cure, diseases.  There is also a risk associated with the use of medicines. This may occur because of errors in the delivery of medicines, such as the wrong medicine being prescribed or used, or the right medicine being used inappropriately.

To reduce the risk of errors please ensure that you bring in with you all medications that you currently take in it’s original packaging and a list of medications that you are currently taking, provided by your GP or pharmacist.

sportsmed has structured clinical handover processes in place to ensure your safety by passing valuable information about your care to all staff involved and any health service organisations, which may continue to provide care once you are discharged.

Throughout your admission you will be cared for by many professionals who focus on different aspects of your care such as nursing staff, surgeons, anaesthetists and physiotherapists. You will also encounter non-clinical staff who care for you by providing room services such as food and beverage provisions and room cleanliness. We encourage you and your family to be actively involved in the care process by utilising the in room whiteboards, and being part of the handover process conducted at your bedside. We pride ourselves on our level of excellence on our open, honest communications with you throughout all of your experiences with us.

Australia has one of the safest blood supplies in the world.  sportsmed, in line with current guidelines, is committed to a number of strategies to ensure that blood transfusions are only given when required and the expected benefits to the patient are likely to outweigh any potential hazards. If you are likely to require a blood transfusion during your admission you will be provided with the necessary information to make an informed decision and asked to sign a consent form.

Recognising that a patient’s condition is deteriorating and responding to their needs in an appropriate and timely way is an essential component of safe and high quality care. Our skilled staff are provided with observation tools, such as the Rapid Deterioration Response (RDR) Chart and training to assist in early detection of any change or deterioration in a patient’s condition.We have policies and procedures in place to ensure patients are reviewed in a timely manner and referred on for further treatment as required, either at sportsmed or at another hospital. sportsmed Hospital also has a Close Observation Unit (COU) that is utilised for those patients requiring closer observation and monitoring immediately after surgery.  The pre-admission assessment of a patient and their medical optimisation helps to reduce the risk of surgery. Better discharge planning and the provision of post-operative home support aims to ease the transition to independence at home.

Our onsite overnight medical cover on surgical days ensures access to prompt medical care is available should the need arise. If, in the unlikely event, you require specialist intensive care we have established communication portals to enable us to respond more appropriately to signs of deterioration in a timely manner and the ability for a seamless transfer to an intensive care unit (ICU) at a larger healthcare facility through agreed protocols.

We educate our patients and their carers about the operative risks associated with surgery, and although not common for everyone, certain pre-existing factors, medical conditions and lifestyle choices can increase the risk of having a post-operative complication such as pulmonary embolism or deep vein thrombosis. A pulmonary embolism is a blood clot that can form in the lungs, while deep vein thrombosis is a blood clot that can form in the extremities.

sportsmed Hospital utilises the ‘VTE Assessment Tool’ situated in the National In-hospital Medication Chart that is used for all patients to actively assess a patient’s risk factors pertaining to thrombosis and seek your assistance in completing the risk assessment tool to identify your risk factors. We adopt mechanical and medicinal prophylaxis protocols to maximise the effectiveness of anti-thrombolytics and minimise the risks associated with surgery.

We understand that surgery can be an uncertain time. Please collaborate with us to help you get the best result. We recommend patients refrain from smoking. Smoking slows wound healing, can increase risk of infection and falls. Please speak with your GP or Quit Line for assistance in quitting prior to admission.

Please consider drinking more water in the 24 hours prior to surgery, to reduce dehydration risk in your fasting period.  Adequate hydration can prevent deep vein thrombosis, pulmonary embolism, postoperative confusion and falls. Patients in a healthy weight range are at decreased risk of pressure injury, infection and skin breakdown.

Please carefully follow the instructions provided to you.  Please do not touch your wound, unless instructed by your surgeon.  Your exercises have been designed to help you get back to doing what you love faster and safely.  Regular pain relief  immediately post-operatively will assist you in your ability to undertake your exercises comfortably.