Hospital

Preparing for your hospital admission

Please complete the admission forms (preferably during your orthopaedic consultation and /or hospital booking) using a ballpoint pen. Should you need assistance in completing the forms please speak to your surgeon’s personal assistant. Once completed return these forms to your surgeon’s personal assistant. If you are unable to complete these forms whilst at sportsmed, please return them (using the enclosed reply paid envelope) at your earliest convenience and a minimum of two weeks before your admission. Additionally:

  1. Obtain an up-to-date list of current medications from your GP. Please bring this list with you to all appointments and to the hospital on the day of your admission.
  2. Ensure you bring along any current x-rays or scans (USB, CD, films) relevant to your surgery to the hospital on the day of your admission.
  3. Follow your admitting surgeon’s instructions regarding admission date and time, fasting and medication instructions prior to surgery.
  4. Please contact your health fund before admission to check your level of cover and clarify any excesses or co-payments that are payable prior to or on admission.
  5. If you are a self-insured patient, a base estimate has been provided by your surgeon’s personal assistant, and is payable prior to admission. Please refer to your Informed Financial Consent form which covers the financial consequences.
  6. Workers compensation, third party and public liability patients require a letter of approval from the relevant insurer prior to admission.

How to return forms

Completed forms can be delivered to sportsmed in a number of ways:

Mail
No postage stamp is required. Please allow two weeks for delivery. Please post completed forms to:

sportmed
Level 1, 32 Payneham Road
Stepney, SA 5069

Fax
08 8362 0071

If the forms are faxed please remember to bring the originals with you on the day of your admission.

Hand delivered
Forms can be hand delivered to our orthopaedics team at:

sportsmed
Level 1, 32 Payneham Road
Stepney, SA 5069

If for any reason you are unable to return the completed forms within the time required, please contact your surgeon’s personal assistant or one of our staff on 08 8362 7788.

Before your surgery

Pre-admission clinic and pre-operative appointments

You may be asked to attend a pre-admission appointment or clinic depending on the type of surgery you will be undergoing. Your surgeon’s personal assistant will arrange for you to be contacted by the pre admission nurse.
The appointments/clinics are staffed by experienced nurses who will:

  • Talk to you about your care before and after surgery
  • Commence discharge planning to help you plan for your return home and rehabilitation
  • Answer any questions you may have about your surgery and your hospital stay
  • Pre-admission clinics/appointments help you know what to expect from your surgery and your hospital stay. They help ensure your admission on the day of your surgery is well planned and relaxed as possible.

Pre-operative surgery preparation

To minimise the risk of infection after your surgery, you may be requested to clean your operative site with the E-Z chlorhexidine scrub provided, the night before and morning of your surgery WHILE SHOWERING.

  • Clean your hands prior to opening scrub packet
  • Open scrub packet, discard the plastic nail cleaner and wet the sponge
  • In the shower use the sponge to wash the operative site first then the remainder of the limb followed by the rest of your body, then rinse off
  • Pat dry the skin with a clean towel/paper towel and discard sponge
  • Repeat procedure on the morning of your surgery.

For further information please contact our Infection Control Coordinator from Tuesday to Friday from 8.30am – 4:30pm on 08 8130 1100 (extension 3154) or alternatively speak to one of our nursing staff.

It is our aim that your surgical expectations are met and best outcomes are achieved.

Referral to a consultant physician and/or anaesthetist prior to admission

Some patients will be referred to a consultant physician and/or anaesthetist for a pre-operative review.

The purpose of this review is to assess your suitability for surgery and to reduce any potential health risks and complications associated with your proposed surgical procedure.

The nominated physician and/or anaesthetist is well known to our facility and is highly regarded, experienced and thorough in assessing patients.

The physician and/or anaesthetist will provide a summary and recommendations to your surgeon and relevant nursing personnel to ensure that the best possible preparation is arranged. The physician and/or anaesthetist will also be available to visit and treat you in the hospital should the need arise post-operatively.

Your surgeon’s personal assistant will arrange an appointment at a mutually convenient time.

Your completed Patient Health History form, if available, will also be provided to the physician and/or anaesthetist in preparation for your consultation.

Patient weight and body mass safety

sportsmed specialises in the provision of orthopaedic surgery and for safety reasons, there are some restrictions on patient admission in relation to weight and body mass index (BMI).

If your BMI is over 35 you are classified as being severely obese and your risk of post-operative complications may be increased. If you develop significant complications you may require a transfer to a hospital which has an Intensive Care Unit (ICU). It may be in your interest to consider:

  • Sleep studies
  • Weight loss
  • Deferring surgery until your weight is reduced.

If you are concerned about your weight or BMI, please discuss this with your surgeon as alternative hospital arrangements may be available.

Patients that weigh more than 150kg cannot be admitted to sportsmed due to equipment weight safety limits. Patients with high weight or BMI may need access to a specialised bariatric unit available at other hospitals.

Preventing infections

We have a dedicated Infection Control Coordinator who works with staff to help reduce and prevent infections.

Infection control is an important part of your hospital stay and involves many aspects such as standard and transmission based precautions, aseptic technique, safe handling of sharps and other waste, environmental cleaning, appropriate use of antibiotic therapy, prevention and management of infections and processing of medical devices.

We encourage all patients to direct visitors to utilise our hand sanitiser stations positioned across the facility.

For more about information on preventing infections and hand hygiene, please speak to our nursing staff or request an Infection Control brochure.

Day of admission and surgery

On the day of your surgery and hospital admission, please arrive at the hospital reception at the time designated by your surgeon. Please bring all current medications in original packaging along with all current and relevant x-rays and scans (USB, CD, films).

Fasting instructions

Unless your surgeon or anaesthetist gives you special instructions, do not eat anything six hours prior to your admission. Do not chew gum or suck on sweets. Water may be taken up to two hours prior to your admission (max one glass per hour). Prescribed medication can be taken with a sip of water as directed by your doctor.

What to bring with you

Please wear comfortable, loose fitting clothes and avoid high heel shoes and jewellery. If you wear glasses or contact lenses please ensure that you bring along a glasses case or a container for storing these items. Please do not bring any valuables, apart from money, or a credit card required for payment of your account.

If you have a medical power of attorney, advanced care directive and/or a living will, please bring these with you the day of your admission.

Remove all piercings, make-up and nail polish. Wedding rings can be removed/taped prior to surgery.

To assist you in your preparation, please see the below checklist.

Patient checklist

Please ensure that you bring the following with you to hospital:

  • Medicare card
  • Private health membership card
  • DVA card (if applicable)
  • Claim number (for workers’ compensation patients) and contact details for your case manager
  • Pharmaceutical benefits and pension card (if applicable)
  • Your current medication in original containers
  • Up-to-date list of all current medications from your GP
  • A list of any known allergies
  • Any relevant x-rays (USB, CD, films) and medical reports
  • Glasses, hearing aid and reading material if desired
  • Any legal documents relating to your health care such as a Medical Power of Attorney, Advanced Care Directive and/or a Living Will.
  • Favourite toy, games, DVDs, iPad etc. (children and adolescents)
  • Pyjamas and/or dressing gown.

Planning for going home

Your surgeon will advise you the length of time you will be in hospital. Try and plan your surgery for a time when you will have someone at home to assist you when you are discharged.

If you are having day surgery you will require a responsible adult to accompany you home from hospital and stay overnight. You will not be admitted unless you have a known and responsible person accompanying you home.

Your surgical procedure

When you are admitted, a nurse will assist in preparing you for surgery by undertaking any necessary checks and discussing plans for your care whilst in hospital. If you have any questions regarding your surgery please speak to one of our nurses.

Your nurse will advise you of the name of your anaesthetist and the estimated time of your surgery.

In preparation for your surgery you will need to shower (if you haven’t already done so) and change into a hospital gown. In most cases, unless otherwise advised by our staff, please leave your underpants on. Your nurse will prepare the area or limb on which the surgery will be conducted and paint it with antiseptic lotion. Some patients may be given an anti-microbial sponge with instructions to use on the area of surgery prior to admission.

Your anaesthetist will see you prior to your surgery, either in your room or in the theatre suite. They will discuss the type of anaesthetic with you and any associated risks.

A hospital nurse will escort you to the theatre where a theatre nurse will meet you and check all your details.

Recovery

Following your surgery you will be transferred into recovery, a special observation area where you will be closely monitored by our staff while you wake up from your anaesthetic.

Depending on your surgery you may have:

  • An intravenous drip (iv)
  • A dressing, bandage or plaster
  • A wound drain to drain any excess fluid/blood (this will reduce swelling and help healing)
  • Oxygen mask and/or plastic nasal specs in your nose.

When you are comfortable, the recovery staff will arrange for you to be transferred back to your room.

Close observational unit

In some circumstances it is medically appropriate for patients to be nursed in an area where closer observation is required. In most cases this will be discussed with you at the time of admission and you will be shown the area. The duration of time you are nursed in this Close Observational Unit is usually overnight on the day of your surgery, then you will be transferred back to a private room.

Pain relief and medications

Pain relief medication will be provided to you by your nurse either through an injection, tablet or patient controlled analgesia (PCA). You will be asked to assess your pain/comfort level from a scale of one to ten.

The aim is to relieve the pain sufficiently for you to rest, move around and perform your exercises comfortably. Do not wait until your pain is unbearable before requesting medication.

It is important to take your tablets for pain relief regularly as this will provide an even control of your pain. Some pain relief can cause constipation in some people. If you are experiencing any problems with this, please speak to one of our nurses.

If you are feeling sick or nauseous please alert our staff as they may be able to provide you with medication to help. Some patients may also require antibiotics. Where appropriate, regular use of ice packs on the surgical area during your hospitalisation and at home can reduce swelling and pain levels.

On the day of your discharge you will be provided with some pain relief or a prescription for them. Don’t forget to take your medications with you.

Discharge and going home

Your surgeon will advise when you will be going home, and of any special requirements, once you are home.

Occasionally patients may need to be discharged to a rehabilitation hospital. Your surgeon and our nursing team will discuss this further with you prior to your discharge. Discharge time is 10am. This assists us to prepare for new patients. Please discuss any alternative arrangements with the nursing staff on admission.

Our nursing staff will provide you with instructions for your ongoing care and safety, as well as telephone numbers for emergencies.

Sickness certificates are provided at this time, if required. If you do require a certificate, please advise our staff prior to your discharge.

If you are discharged within 24 hours of your surgery, ensure that you have a responsible adult stay with you overnight after your procedure.

The medication that was used to put you to sleep will be active in your body for the next 24 hours so you may feel sleepy. This will wear off over the next 24 hours.

During this period you should NOT:

  • Drive a car
  • Drink alcohol
  • Make important decisions or sign any paperwork
  • Travel alone on public transport
  • Use hazardous machinery
  • Engage in sports, heavy lifting or work
  • Smoke.

If you are flying, please contact your airline before your surgery to check their medical requirements. Many airlines require a medical flight clearance.

Discharge checklist

To assist you in your preparation for discharge, please ensure that you:

  • Check all the cupboards, drawers and bathroom for your belongings
  • Ask for the return of any valuables that may have been locked away
  • Collect medications that you brought from home and any new ones or scripts
  • Take all your x-rays
  • Received and understood discharge instructions.

If you have any questions about your discharge, please speak to one of our nursing staff.

Financial information

When surgery is recommended you will be given a comprehensive financial estimate from your surgeon’s personal assistant for the operation, attending surgeon, his assistant, anaesthetist and incidental charges at the time of booking.

Please ensure that you ask any questions you may have about the fees and charges before your surgery. While we make every effort to provide you with a detailed and accurate estimate prior to your admission, additional expenses may be incurred.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims.

Medicare

Medicare does not cover any private hospital fees.

Private health insurance

Depending on your coverage, private health funds will rebate some/all of the cost associated with hospital services.

With regards to private health insurance it is important to remember the following:

  • Some levels of cover require you to pay an excess, a co-payment or both, which you will be required to pay on admission
  • Your level of cover may also require you to pay a private room fee, as sportsmed only offers private rooms
  • Some levels of cover have restrictions or excluded services
  • Most health funds have waiting periods that exclude certain cover during a set period of time after the cover is initially taken out or changed
  • Pre-existing ailment rules apply and your cover may be subject to these rules.

We ask that all excess payments are settled on admission via EFTPOS, Visa Card, Mastercard or cash. Please ensure you confirm your daily limit with your bank if using a bank debit card.

You will be required to complete and sign a health insurance claim form on admission. We will send your account directly to the health fund.

In the event a claim form is not signed prior to your discharge, a form will be sent to you for completion. We ask that you complete this form and return to us as soon as possible. If you choose not to complete the form then your private health fund may choose not to cover your claim and you will be responsible for the outstanding amount.

While we make every effort to provide you with a detailed and accurate estimate prior to your admission, additional expenses may be incurred.

All liability for expenses associated with hospitalisation lie with the patient. Please ensure that you confirm with your private health fund, workers’ compensation/third party provider or the Department of Veterans’ Affairs regarding your level of cover so you know exactly what costs you may be expected to pay.

You will not receive an account from us unless there are particular costs not covered by your private health fund. These accounts will be forwarded to you upon receipt of payment from the health fund.

In the event your claim is rejected by your private heath fund for any reason, sportsmed will seek to recover any outstanding amount directly from you.

Uninsured

If you do not have private health insurance and require surgery you have two options available:

  • Pay for your surgery yourself (self-insured); or
  • Join a waiting list at a public hospital.

Workers’ Compensation or Third Party

Prior to admission we require written approval from your workers’ compensation or third party provider confirming that all costs will be covered. Your claim number must be included on the written approval. Written approval is required for each admission. Just because you may have been covered under a claim for a previous admission does not automatically mean you will be covered for your next admission.

All liability for expenses associated with hospitalisation lies with the patient. Please ensure that you confirm with your private health fund your level of cover so you know exactly what excess you may be expected to pay. In the event this prior written approval is not received, your surgery will be cancelled. If the surgery proceeds, you will be financially responsible for all costs incurred.

Department of Veterans’ Affairs

If you have a Department of Veterans’ Affairs (DVA) Gold Card you will be fully covered for your hospital expenses. For patients with a DVA White Card, you will require authorisation from the DVA prior to your hospital admission.

Australian Defence Force

Written approval from the Australian Defence Force is required prior to admission. This approval must contain your defence force approval number and your enlisted personnel identification number.

Overseas patients

All costs must be paid in Australian currency. You will be required to pay the estimated surgical costs on admission. You will receive an account for the balance should any additional costs be incurred. It is your responsibility to claim paid costs back from your overseas insurer.

Surgeon Fees

Any possible surgeon gap fee is payable on admission.

Additional Costs

Depending on the nature of your surgery you may receive additional accounts, some of which may be payable upon your admission/discharge, from the following:

  • Surgeon
  • Surgeon’s assistant
  • Anaesthetist
  • Physiotherapist
  • Pharmacist
  • Radiologist
  • Pathologist
  • STD and mobile phone calls (if you have used the phone in your room during admission) •
  • Crutches, walking sticks and other aids
  • Slings, braces, stockings
  • Boarder fees
  • Debt recovery costs
  • Ambulance transfer fees.

Established agreements with many of these professionals are designed to reduce gaps. Your surgeon’s personal assistant or booking officer will explain what additional costs, if any, you may expect.

Other Fees

Ambulance

Transfers to and from sportsmed hospital by ambulance may not be covered by your private health fund. Patients will be responsible for ambulance costs if they are not covered by your private health fund.

Prosthesis

A prosthesis is an artificial substitute for a diseased joint or implanted medical device. A gap may apply to some prosthesis. You should discuss with your surgeon the prosthesis available and the gap payment. If prostheses with a gap are chosen to be the best suited, the gap must be paid on admission to hospital.

Anaesthetists

Anaesthetists that work at sportsmed are independent practitioners and as such set their own fees. For this reason fees between individuals do vary slightly and a gap payment may be required. Prior to your admission we recommend that you contact the anaesthetist’s office to clarify the amount payable. We will provide you with the contact details during your booking process. All self-insured patients must pay the estimated surgical cost on admission. Any remaining balances and costs will be sent to patients following discharge from our hospital.

Payments

Payments made on admission can be paid in person at hospital reception as follows:

  • Cash
  • Bank cheque
  • Money order
  • Credit card (VISA or Mastercard) – EFTPOS
  • Through direct deposit. Please allow a minimum of three days prior to admission. Please contact 08 8130 1251 for bank account details. Accounts received from other providers must be paid to them directly.

Interest and Debt Recovery

In the event that your sportsmed hospital account remains outstanding for more than 60 days, we reserve the right to charge interest at the Reserve Bank of Australia cash rate plus 3%, calculated daily. If payment remains outstanding and debt recovery action is required, you will incur the full cost of all collection expenses.

Account Enquiries

Account enquiries should be directed to the relevant provider. Accounts from sportsmed will display the relevant provider on the top left of the account (e.g. sportsmed hospital or physiotherapy).

  • Hospital: 08 8130 1251
  • Orthopaedic Surgeons: 08 8130 1254
  • Physiotherapy (including Massage and Exercise Physiology): 08 8362 8122
  • Medical (including Diet and Nutrition and Psychology): 08 8362 8111
  • Podiatry: 08 8130 1222.

Orthopaedic Surgeons

Make an appointment

A GP referral is required to book an appointment with one of our orthopaedic surgeons. A referral ensures that the surgeon you are seeing is appropriate for you and your condition or injury. Medicare also provide higher rebates for patients with a GP referral. All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

Our surgeons are based at the Stepney Healthcare Hub with appointments available Monday to Friday during the following opening hours:

Monday – Thursday: 7:30am – 6:00pm
Friday: 7:30am – 5:00pm

Appointments are also available at our BlackwoodMorphett ValeVictor HarborMt Gambier and Darwin locations. They also regularly visit and consult in Broken HillGoolwaMilduraSalisbury Plain and St Agnes.

To make an appointment with one of our surgeons, contact 08 8362 7788.

What to bring to your appointment

For your orthopaedic surgeon appointment, please ensure you bring the following with you:

  • A current referral (required for private health and Medicare rebate)
  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • A list of your current medication
  • A list of any known allergies
  • Any relevant x-rays, scans and/or medical reports
  • PATS travel forms for authorisation by your surgeon (for country patients).

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your surgeon.

In order for your surgeon to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your surgeon of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.

Once your surgeon has examined you, he will discuss your condition/injury with you and the necessary treatment plan. This may include further tests or physiotherapy. If surgery is required this will be explained to you. It is vital that you fully understand your condition/injury, treatment options available to you, your surgeon’s recommendations, potential risks associated with treatment, recovery time and the rehabilitation process. If you have any questions or concerns, please discuss them with your surgeon at the time of consultation.

Financial information

For consultations with our orthopaedic surgeons, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. We recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Physiotherapy

Make an appointment

Our physiotherapists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment with one of our physiotherapists, contact the location directly or email physio@sportsmed.com.au. A GP referral is not required.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your physiotherapy appointment, please ensure you bring the following with you:

  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • Any relevant x-rays, scans and/or medical reports.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

In order for your practitioner to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your practitioner of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.

Once your practitioner has examined you, he will discuss your condition/injury with you and the necessary treatment plan. It is vital that you fully understand your condition/injury, treatment options available to you, your practitioner’s recommendations, potential risks associated with treatment and recovery time. If you have any questions or concerns, please discuss them with your practitioner at the time of consultation.

Financial information

For physiotherapy consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Physiotherapy services at our Blackwood and Morphett Vale locations are also a part of the Health Partners network. Health Partners members will pay just $12 a visit* for physiotherapy consultations, while they will have access to a higher limit to be covered for more treatment.

Generally most health funds will cover a percentage of the cost for physiotherapy services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

*Initial and subsequent consults on Gold and National Extras cover with a Health Partners Participating General Physio. A higher gap payment may apply if you choose to see a Qualified Master’s Physio, up to annual limits. Waiting periods may apply.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Doctors

Make an appointment

Our doctors consult at our Stepney Healthcare Hub seven days a week, while Dr Andy Ryan is only available at Morphett Vale on Monday and Thursday. A weekend injury clinic and walk-in service* is also available at Stepney to urgently treat injuries sustained on Saturday and Sunday*.

To make an appointment or enquiry with one of our doctors at Stepney, contact 08 8362 8111 or email medical@sportsmed.com.au. For Dr Ryan at Morphett Vale, call 08 8130 1110.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your medical appointment, please ensure you bring the following with you:

  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • Any relevant x-rays, scans and/or medical reports.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your doctor.

In order for your doctor to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your doctor of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.

Once your doctor has examined you, he will discuss your condition/injury with you and the necessary treatment plan. It is vital that you fully understand your condition/injury, treatment options available to you, your doctor’s recommendations, potential risks associated with treatment and recovery time. If you have any questions or concerns, please discuss them with your doctor at the time of consultation.

Financial information

For medical consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation. Consultations attract a Medicare benefit which can be claimed directly from Medicare.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Generally, most health funds will cover a percentage of the cost for GP services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

We ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Podiatry

Make an appointment

Our podiatrists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment with one of our podiatrists, contact the location directly or email podiatry@sportsmed.com.au. A GP referral is not required.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

Our podiatrists understand that the cause of the problem and an accurate diagnosis is the key to effective treatment, therefore every patient will undergo a thorough and comprehensive assessment process. We aim to work in conjunction with our patients to develop individual treatment plans that are effective and relevant to their condition. When necessary, advanced diagnostic tools including x-rays (available onsite at Stepney) and computerised gait analysis will be used.

Should you require the combined skills of other sportsmed practitioners to help reach an appropriate diagnosis, such as one of our physiotherapists and/or our Foot and Ankle Surgeon, we will assist you in this process and liaise with them to provide you with the most appropriate and effective management plan for your needs. Our podiatrists will be more than happy to consult with your own existing medical professionals to ensure your management plan is consistent and free from confusion.

What to bring to your appointment

For your podiatry appointment, please ensure you bring the following with you:

  • Sports and casual shoes that show wear patterns
  • Current orthotics (if applicable)
  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • Any relevant x-rays, scans and/or medical reports.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Financial information

For podiatry consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. Some health funds may cover a percentage of the cost for podiatry services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Massage

Make an appointment

Our massage therapists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment, contact the location directly or email physio@sportsmed.com.au. A GP referral is not required.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your massage appointment, please ensure you bring the following with you:

  • Comfortable clothing – there may be a little residual cream from the massage that can get on your clothes
  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager before receiving a massage. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred. Some of our massage therapists are accredited with ReturnToWorkSA and Allianz Motor Vehicle insurance. Allianz Motor Vehicle patients must pay for their consultation on the day and can claim back through their insurer.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

Try not to eat a large meal before your massage, because your body will be directing its energy to digestion and you may become chilled or uncomfortable.

Wear or bring comfortable clothing for after the massage. There may be a little residual cream from the massage that can get on your clothes.

In the treatment room, lighting is dim in order to allow you to relax. Specially selected stress-relieving music plays, but always feel free to bring your own music or ask to have the music changed if it does not suit you.

Your therapist will leave the room to prepare for your massage, and you will be instructed to remove your clothing and lay on the massage table under a towel. Your modesty will be protected at all times. As your therapist works, they will uncover body parts to be massaged, never working on private areas.

In a full body massage your scalp, face, neck and shoulders will be massaged. The therapist may massage just under the collarbone at the Pectoralis muscle. Arms and hands will be massaged. Massage of abdominal muscles is a wonderful aid to digestion. The front of the legs, feet, back of the legs, posterior hip (gluteal) and back will also be massaged.

For those not receiving full body massage, targeted areas of tension or soreness will be massaged, working the individual muscles specifically.

Massage pressure is specifically tailored to your body. We never massage so deeply that you feel the need to hold your breath or tense your body. We will ask you for feedback about the pressure several times during the massage. Please be honest!

After the massage, the therapist will leave the treatment room while you get dressed. We will then discuss your experience, what you may expect during the next day or so and if a plan of specifically scheduled massages is indicated.

You will be reminded to drink LOTS of water during the next 24 hours, because massage moves some of the muscle metabolic by-products into circulation faster than usual, and the water will help to flush your system.

If you have questions, comments or feedback at any time during your visit, you are encouraged to discuss them with your therapist. With communication and feedback, your massage therapy visit will be a positive, pleasant experience.

Financial information

Consultation fee

30-minute consultation – $65.00
60-minute consultation – $95.00

For massage consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Some health funds will cover a percentage of the cost for massage services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Exercise Physiology

Make an appointment

Our exercise physiologists Georgina Kiel and Matt Muir are both available at Stepney, while the former also consults at Morphett Vale.

Georgina has appointments available on Tuesdays at Morphett Vale, while she consults at Stepney on Saturdays. Matt is available Monday to Saturday at Stepney.

To make an appointment or enquiry at Stepney, contact 08 8362 8122 or email physio@sportsmed.com.au. For all appointments and enquiries at Morphett Vale, contact 08 8130 1110.  A GP referral is not required.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your exercise physiology appointment, please ensure you bring the following with you:

  • Activewear/gym clothing
  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • Any relevant x-rays, scans and/or medical reports.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

In order for your practitioner to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your practitioner of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.

Once your practitioner has examined you, he will discuss your condition/injury with you and the necessary treatment plan. It is vital that you fully understand your condition/injury, treatment options available to you, your practitioner’s recommendations, potential risks associated with treatment and recovery time. If you have any questions or concerns, please discuss them with your practitioner at the time of consultation.

Financial information

Consultation Fee

Initial consult (60 minutes) – $90.00
Follow-up appointments – $70.00

For exercise physiology consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Some health funds may cover a percentage of the cost for exercise physiology services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Diet and Nutrition

Make an appointment

Olivia consults at our Stepney Healthcare Hub. To make an appointment or enquiry, contact 08 8362 8111 or email medical@sportsmed.com.au. A GP referral is not required.

Initial appointments are generally for 45 minutes and a review appointment is approximately 20 minutes.

All patients including  private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed. Olivia also treats patients with an Enhanced Primary Care (EPC) Plan.

 

What to bring to your appointment

For your appointment with Olivia, please ensure you bring the following with you:

  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable).

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

Olivia will conduct a nutritional assessment which involves looking at your:

  • Current medical problem or health issue
  • Past medical history
  • Weight, height and other body composition measure
  • Likes and dislikes
  • Usual food and fluid intake
  • Shopping and cooking habits
  • Physical activity level.

Financial information

For consultations with Olivia, please bring along your private health insurance card, if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Some health funds may cover a percentage of the cost for diet and nutrition services, however we recommend you check your level of cover with your private health fund to know exactly what  you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Psychology

Make an appointment

Geof consults at our Stepney Healthcare Hub. To make an appointment or enquiry, contact 08 8362 8111 or email medical@sportsmed.com.au. A GP referral is only required for mental health care plan appointments. Geof does not see clients with an Enhanced Primary Care (EPC) Plan.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your psychology appointment, please ensure you bring the following with you:

  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.

Financial information

Consultation Fee

Private initial and review consults are one hour and cost $160 (concessions apply).

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Some health funds may cover a percentage of the cost for psychology services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation. Please note that bulk billing is not available.

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Mental Health Care Plan

For patients receiving a mental health care plan, consultations attract a Medicare benefit which can be claimed directly from Medicare. Please bring your medicare card with you to your appointment.

 

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.

Pilates

Make an appointment

Pilates sessions are available Monday – Saturday at our Morphett Vale complex. To make an appointment or enquiry with one of our physiotherapists, contact 08 8130 1110 or email physio@sportsmed.com.au.

All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.

What to bring to your appointment

For your pilates appointment, please ensure you bring the following with you:

  • Comfortable clothing
  • Medicare card
  • Private health insurance card (if applicable)
  • DVA card (if applicable)
  • Claim number (workers’ compensation and third party patients) and contact details for your case manager*
  • Any relevant x-rays, scans and/or medical reports.

*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.

Day of appointment

Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the pilates session with your practitioner.

Financial information

For pilates sessions, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.

All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Some health funds may cover a percentage of the cost for pilates services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.

We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.

Cancellation policy

At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.

We do ask that you contact us and give at least 24 hours notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.