sportsmed Hospital is certified to the standard ISO 9001 Quality Management Systems, and is fully accredited against the National Safety and Quality Health Service Standards.
Certification involves visits to the hospital from an independent team of expert health specific professionals auditors who review the quality and safety of services provided. Our achievements are measured against best practice by this review team. Hospitals are measured against separate criteria including patient care planning and process, medication management, the consent process, medical records, infection control, complaints management and staffing. Hospitals receive a rating for each one of these criteria. For hospitals accredited by ISO, the level of achievement awarded is Conformance (C) or Non Conformance (NC). Where a major non conformance is identified a corrective action request (CAR) is issued for immediate rectification of the issue.
sportsmed Hospital accreditation program is surveyed annually for a robust quality improvement program. The last full re-certification was in March 2021.
We are committed to excellence, a well maintained environment and welcoming experience for patients and visitors.
The Australian Charter of Healthcare Rights describes the rights of patients and other people using the Australian health system. These rights are essential to make sure that, wherever and whenever care is provided, it is of high quality and is safe.
The Charter recognises that people receiving care and people providing care all have important parts to play in achieving healthcare rights. The Charter allows patients, consumers, families, carers and services providing health care to share an understanding of the rights of people receiving health care. This helps everyone to work together towards a safe and high quality health system. A genuine partnership between patients, consumers and providers is important so that everyone achieves the best possible outcomes.
Guiding Principles
These three principles describe how this Charter applies in the Australian health system.
- Everyone has the right to be able to access health care and this right is essential for the Charter to be meaningful.
- The Australian Government commits to international agreements about human rights which recognise everyone’s right to have the highest possible standard of physical and mental health.
- Australia is a society made up of people with different cultures and ways of life, and the Charter acknowledges and respects these differences.
Explanatory notes and sportsmed patient data
* derived from ACHS indicator submissions (2017 second half, 2018 first half) or national benchmarks
ACHS Peer Group Comparisons – though each indicator peer group varies, predominantly the peer groupings pertain to the size and location of the hospital and the services provided eg medium size, metropolitan, acute hospital without an intensive care unit (includes comparisons to both public and private).
| Patient safety and quality indicators | sportsmed performance 2017-2018 | Aggregate rate other like organisations* |
| Infection rate (per 10,000 bed days) (Staph Aureus bacteraemia) | 0.00 per 10,000 bed days | 2.0 per 10,000 bed days |
| Hand hygiene | 84.2% (a higher rate is better) | National benchmark 80% |
| Patient falls | 0.25% | 0.50% |
| Medication safety errors | 0.03% | 0.01% |
| Pressure Injury occurring | 0.01% | 0.08% |
| Deteriorating patient | 0.16% | 0.68% |
| Clinical handover incident | 0.03% | * no aggregate data available |
| Wrong surgical procedure or incorrect site | 0.00% | * no aggregate data available |
| Blood management incident | 0.00% | * no aggregate data available |
Medicines are the most common treatment used in health care. Medicine can relieve symptoms, improve the quality of people’s lives and prevent, or cure, diseases. There is also a risk associated with the use of medicines. This may occur because of errors in the delivery of medicines, such as the wrong medicine being prescribed or used, or the right medicine being used inappropriately.
To reduce the risk of errors please ensure that you bring in with you all medications that you currently take in it’s original packaging and a list of medications that you are currently taking, provided by your GP or pharmacist.
