We provide patients outstanding care and treatment in our purpose-built orthopaedic hospital and have a 94% patient recommendation rating as voted by members of Medibank, 2019.
The following information has been developed to assist you to understand and become actively involved in your health care. We want to partner with you to get the surgical outcome you want.
Open disclosure
sportsmed strives to provide the best patient care and experience. We apply an open disclosure policy framework if things go wrong with the care we provide. If you want further information on open disclosure, please visit the Australian Commission on Safety and Quality in Healthcare website: https://www.safetyandquality.gov.au/our-work/clinical-governance/open-disclosure/implementing-open-disclosure-framework/open-disclosure-resources-consumers
Patient identification
It is important that we ensure you are the right person so that we can provide you with the right care, treatment and results, and maintain your confidentiality and safety.
Throughout your stay, our team will regularly check your:
Preventing falls
While you are in hospital, there is an increased risk of falling due to the effects of the anaesthetic and/or your surgery.
To help prevent falls, we recommend that you do the following:
Blood clot prevention
Deep Vein Thrombosis (DVT) occurs when a blood clot forms in one of the large veins, usually in the legs, leading to either partially or completely blocked circulation. If left untreated, this clot has the potential to move into the lungs and produce a pulmonary embolism requiring immediate medical attention. If caught in time, DVT is completely treatable. The classic signs of DVT, especially if it occurs in the lower extremities, are leg pain, swelling, tenderness, and redness or discoloration of the skin. Some people have a predisposition to developing clots, but one of the biggest risks for developing a clot is extended periods of immobility.
What can you do to prevent a DVT?
Pressure injuries
A pressure injury (also known as a pressure sore, bed sore or pressure area) is an area of skin that has been damaged due to unrelieved pressure. A pressure injury may look minor, such as redness on the skin, but they can hide more damage under the skin surface.
Anyone who is confined to a bed or a chair, who is unable to move, has loss of sensation, loss of bowel or bladder control, poor nutrition or is unwell is at risk of getting a pressure injury.
At sportsmed, we have policies and procedures in place to avoid pressure injuries, however you can help by:
Medication management
It is important that our team know what medications (including herbal or natural preparations and recreational drugs) you are taking at home, because these could adversely interact with those that you are administered in hospital.
Pain management
It is expected that every patient may experience some pain during their admission, our aim is to ensure that it is managed and kept at a tolerable level for you.
In accordance with your surgeon’s orders our team will discuss with you and implement a pain management pathway which should provide you with sufficient analgesia to relieve your pain.
It is important for you to commence mobilising as early as possible. To do this you must have your pain well controlled.
If you feel that your pain is not tolerable or if it is increasing, advise your nurse, (even if you have recently received analgesia). Ask your nurse for pain relief about half an hour before commencing exercises.
If the pain relief you have been offered is not controlling your pain adequately, speak to your nurse, ask to discuss it with the nursing coordinator or speak to your surgeon.
You may need to have your pain medication changed or increased.
Recognising and responding to patient deterioration in hospital
sportsmed has extensive policies and procedures to follow in the event of any patient or visitor deteriorating in their condition. Our team are trained in this area and will respond quickly.
To assist our surgeons and our team to provide comprehensive immediate access to care, a medical practitioner is rostered overnight on site to help monitor and treat our hospital patients on all regular scheduled surgery days, as required. Our team also have immediate access to intensive care specialists in the event of patient deterioration.
We encourage you and/or your family/carers to report if you do not feel well, think there is a worrying change in your physical or mental condition, or you think part of your care has been missed.
Feel free to ask as many questions as you need to. We want you to feel and know you are safe whilst in our care.
Patient/carer involvement
sportsmed is committed to a holistic approach to the patient experience from the time of consult through to beyond discharge. We encourage you and your carer to be involved in all aspects of your care.
At shift change over times, nurses handover your care at the bedside and we encourage you to be involved in this process. A communication whiteboard is also located in each inpatient hospital room and you are encouraged to be involved in filling this in with our team to outline your care requirements.
Infection prevention and control precautions
sportsmed recognises that both patients and healthcare workers can be at risk of acquiring infection whilst they are in hospital. However, this can be minimised by practices in infection control and precaution.
Patients and visitors can also play an important role in reducing infections. Follow these guidelines to assist our team:
Hand hygiene
Hand hygiene (hand disinfection or washing) is one of the simplest measures to help prevent transmission of infection. Our team are trained in hand hygiene practices, infection control and how to prevent infection. We carry out regular audits to check that our team comply with our strict hand hygiene policies, and there are signs in clinical areas to remind everyone – patients, our team and visitors – to clean their hands regularly.
All visitors to sportsmed are encouraged to clean their hands before and after visiting patients to help prevent transmissions of infection. Alcohol-based hand rub stations are available at the entrance to the hospital and within each patient room.
Pre-operative screening for multi-resistant organisms
As part of the pre-operative process, some patients will be screened for multi-resistant organisms. This helps to prevent the spread of the germs and lowers the risk of complications occurring whilst you are recovering. When you are booked for surgery you may be given a pathology request form to have a swab taken. It is desirable to have these swabs taken at least three weeks prior to surgery.
If there is less than two weeks to your booked surgery date, this will not affect your surgery but please attend a pathology centre as soon as possible. If your results are positive, it does not mean your surgery will be cancelled. You will be contacted by the Infection Control Coordinator and advised of the treatment required for a positive swab result.
If you are not contacted by the Infection Control Coordinator prior to your surgery you can assume your results are negative.
Safety of our team and others
Lifting patients presents a significant injury risk to our team. In order to reduce this risk sportsmed has a ‘no lift’ policy that has been endorsed by the Australian Nursing and Midwifery Federation.
During your stay our team will use a variety of aids to assist in lifting you as required. Our team are prohibited from lifting any patients except in an emergency situation. Please respect and cooperate with our team by following their instructions to assist you to move.
Hospital team and patients need to work and be cared for in a safe environment that is free from violence and aggression. Physical and nonphysical aggression towards our team and others in the hospital will not be tolerated.
Thank you for choosing sportsmed. To minimise delays, we ask that you please complete the admission forms (preferably during your surgery consultation and/or hospital booking) using a black or blue pen. Should you need assistance in completing the forms, please speak to your surgeon’s personal assistant. Once completed, return these forms to your surgeon’s personal assistant. If you are unable to complete these forms whilst at sportsmed, please return them using the enclosed reply-paid envelope at your earliest convenience at least two weeks before your admission.
Additionally:
How to return forms
Completed forms can be delivered to sportsmed orthopaedics in a number of ways:
Email
Forms can be scanned and emailed to ortho@sportsmed.com.au.
Mail
Place completed forms in the enclosed reply-paid envelope and post. Alternatively, forms can be posted to:
sportsmed orthopaedics
Level 1, 32 Payneham Road
STEPNEY SA 5069
Please allow two weeks for delivery.
Hand-delivered
Forms can be hand-delivered to our orthopaedic team at:
sportsmed orthopaedics
Level 1, 32 Payneham Road
STEPNEY SA 5069
If for any reason you are unable to return the completed forms within the time required, please contact your surgeon’s personal assistant or one of our team on 08 8362 7788.
Pre-admission clinic and pre-operative appointments
You may be asked to attend a pre-admission appointment depending on the type of surgery you will be undergoing. Your surgeon’s personal assistant will arrange for you to be contacted by the pre-admission nurse.
The appointments are staffed by experienced nurses who will:
Pre-operative surgery preparation
To help minimise the risk of infection after your surgery, you may be requested to clean your operative site with the E-Z chlorhexidine scrub provided on the night before and morning of your surgery WHILE SHOWERING.
Instructions
For further information, please contact our Infection Control Coordinator on 8130 1100 or alternatively speak to one of our experienced team.
Joint replacement surgery preparation
Staphylococcus aureus is a microorganism that survives in your nose and skin, and is a well-known risk factor for causing an infection.
As a part of our infection control and prevention strategy, we recommend the treatment described below to reduce the risk of infection prior to your joint replacement surgery.
You will be provided with a script for Mupirocin 2% ointment.
This product needs to be applied inside the nostrils twice daily for the five consecutive days immediately prior to surgery.
Instructions
Note: It is important not to miss any dose of this ointment. If a dose is missed, it is important to apply the ointment as soon as possible.
Referral to a consultant physician and/or anaesthetist
Prior to admission, some patients will be referred for a medical assessment and/or anaesthetist appointment for a pre-operative review.
The purpose of this review is to assess your suitability for surgery and to reduce any potential health risks and complications associated with your proposed surgical procedure.
The nominated practitioners and/or anaesthetists are well known to our facility and are highly regarded, experienced and thorough in assessing patients.
The practitioner will provide a summary and recommendations to your surgeon and relevant nursing personnel to ensure that the best possible preparation is arranged.
The practitioner will also be available to visit and treat you in the hospital should the need arise post-operatively.
Your surgeon’s personal assistant will arrange an appointment at a mutually convenient time.
Your completed Patient Health History form, if available, will also be provided to the practitioner and/or anaesthetist in preparation for your consultation.
On the working business day before your surgery, you will receive a notification from us telling you what time to arrive for admission. We will give you any additional instructions at this time.
Patient weight and body mass safety
sportsmed specialises in the provision of orthopaedic surgery, and for safety reasons, there are some restrictions on patient admission in relation to weight and body mass index (BMI).
If your BMI is over 35 you are classified as being severely obese and your risk of post-operative complications is increased. If you develop significant complications, you may require a transfer to a hospital which has an intensive care unit. It may be in your interest to consider:
Patients who weigh more than 150kg cannot be admitted to sportsmed Hospital due to equipment weight safety limits. Patients with high weight or BMI may need access to a specialised bariatric unit available at other hospitals.
Preventing infections
sportsmed is committed to infection prevention and has a very low infection rate, well below nationally-accepted benchmark data. We welcome patients to ask about our infection rate data collected and extensively analysed for over 25 years. You can also view our data at www.aihw.gov.au/myhospitals.
Infection control is important to sportsmed. Our team are committed to preventing infections by following policies and procedures based on national infection control guidelines; environmental cleaning and checking programs; monitoring of infections and identifying ways to prevent infections; reporting performance data; using antibiotics only when required; and initiating improvement strategies when identified. We encourage all patients and visitors to utilise our hand sanitiser stations positioned across the facility.
Our hand hygiene compliance rates publicly reported to the National Hand Hygiene Initiative are above the accepted benchmark, however we are continually looking at ways to improve our patient care.
sportsmed was the first hospital in Australia to introduce the BioVigil hand hygiene compliance system. The coloured lights on the BioVigil badge visually communicate hand hygiene compliance to patients and families, providing reassurance that their healthcare worker has clean hands. Every patient interaction begins with hand hygiene to visibly demonstrate our commitment to patient safety and quality of care.
COVID-19 Restrictions
sportsmed is committed to the health and safety of our patients, our team and our community.
Throughout the COVID-19 pandemic, we’ve put in place measures that exceed the requirements of healthcare providers.
All patients and visitors are required to adhere to restrictions as outlined in the current Police Directives and SA Health guidelines when visiting our facilities.
From 1 December 2021 onwards, all sportsmed hospital patients will need to take a COVID-19 test at their own cost, with evidence of a negative test to be provided before admission.
On the day of your surgery, please arrive at hospital reception at the designated time communicated to you by your surgeon’s personal assistant. Please bring all current medications in original packaging, along with all current and relevant x-rays and scans (USB, CD, films).
Fasting instructions
Unless your surgeon or anaesthetist gives you special instructions, do not eat anything six hours prior to your admission. Do not chew gum or suck on sweets. Water may be taken up to two hours prior to your admission (maximum one glass per hour). Please check with your surgeon to see if you should continue to take your regular medications on the morning of surgery. If you are taking aspirin or other blood thinning medication you will need instructions from your surgeon or prescriber regarding stopping this prior to surgery.
What to bring with you
Please wear comfortable, loose-fitting clothes and well-fitting shoes (avoid high heeled shoes). If you wear glasses or contact lenses please ensure that you bring along a glasses case or a container for storing these items.
Please do not bring any valuables, apart from money, or a credit card required for payment of your account.
If you have a Medical Power of Attorney, Advanced Care Directive and/or a Living Will, please bring these with you on the day of your admission.
Remove all piercings, make-up and nail polish. Wedding rings can be removed/taped prior to surgery.
Do not bring:
To assist you in your preparation, please see the patient checklist below.
Patient checklist
Please ensure that you bring the following with you to hospital:
Follow up and post-operative enquiries
Your surgeon will generally require you to attend a ‘follow up’ appointment after your surgery. Your surgeon’s personal assistant may have already arranged this; however, our team will make these arrangements if required. If you are from a regional or remote area, please discuss the option of seeing your GP for your first post-operative visit, and seeing your surgeon at a later date, or consulting with your surgeon via Telehealth.
Day patients will receive a phone call the day after their surgery to check on their wellbeing.
If you should have any enquiries following your post-operative discharge, please telephone our hospital reception on
08 8130 1100.
On your arrival
Reception staff will finalise paperwork and payments due on admission. Please note you will be admitted based on the order of the theatre list and not the time of your arrival.
The admission nurse will escort you to the locker area and change room, where you can store your personal belongings securely.
You will be provided with a theatre gown and dressing gown to wear. The key for your locker will remain pinned to your dressing gown for the entire time you are at the hospital.
The anaesthetist will examine you and discuss the proposed anaesthetic. Most procedures are performed under a general anaesthetic; however some are performed under regional or local anaesthesia.
Your surgery will commence approximately 1.5 hours after your admission.
As no pre-medication is usually required, you will generally be able to walk into the operating room.
The length of the procedure is determined by its nature and complexity.
Televisions are made available in the pre-surgery waiting area for you to enjoy.
Children and adolescents under 16 years of age
Parents or guardians must stay with children until their surgery. Our team will advise you when your child is in the recovery area, and when you can re-join them.
After your surgery
Following your surgery, you will be transferred to first stage recovery where you will be under the care of our specialised nursing team who will manage your comfort and safety.
After approximately 1 hour in the first stage recovery area, or whenever you are deemed able to by our team, you will be assisted to the second stage recovery area.
Here you will be seated in a comfortable arm chair and provided with some light refreshments.
Your surgeon may see you after your surgery, or, if necessary, may telephone you the following day. If your surgery requires it, the physiotherapist will visit and commence your physiotherapy exercises whilst you are in second stage recovery.
If your surgery is arthroscopic (keyhole surgery), you will receive a photograph showing an aspect of your injury, taken during the procedure. Your surgeon or physiotherapist may discuss this with you, if required.
To protect the privacy of all patients, visitors are not permitted in the recovery areas unless they are the responsible adult collecting you for discharge or accompanying a child or dependent.
Wound dressings
Prior to your discharge, one of our nurses will explain how to take care of your wound and/or dressing. You may be required to remove or change your dressing when you are home, so please ensure that you understand the requirements. If needed, written material with instructions will be provided to assist you.
Going home
Our team will provide you with instructions for your ongoing care and safety, as well as telephone numbers for questions or enquiries regarding ongoing care needs.
You will require a responsible adult to escort you and stay with you overnight.
You may wish to organise in advance ‘over the counter’ pain relief and if applicable to your surgery type, a commercial ice pack, or crushed ice in a bag (to be applied over a tea towel or in a pillowcase), to assist in reducing any swelling. Most patients are able to walk with minimal discomfort, and following lower limb surgery, crutches are rarely required.
Sickness or caregivers’ certificates are provided at this time, if required. If you do require a certificate, please advise our team prior to your discharge. A prescription for pain relief or antibiotics may be given upon discharge and will need to be filled as required. Our team will provide you with a nursing discharge summary which will highlight when your pain relief is due and post-operative care requirements.
Post-operatively, patients are advised to stay within two hours’ road travel of sportsmed, with a responsible adult to take care of them overnight. Patients are not to drive themselves home or stay home alone as it is unsafe no matter how well you may feel.
At home
Ensure that you have a responsible adult stay with you overnight.
The medication that was used to put you to sleep for surgery will be active in your body for the next 24 hours so you may feel sleepy. This will wear off over the next 24 hours.
During this period you should NOT:
On your arrival
On admission you will be shown to your private room, which has its own ensuite and Foxtel channels. A nurse will attend to you to perform any necessary nursing and medical checks, and to orientate you to your room.
Our rooms
At sportsmed we provide patients with modern hospital care, and each patient is guaranteed a private room with ensuite bathroom (this excludes admission to the Close Observation Unit if deemed medically necessary). We may also require you to move rooms during your admission when it is necessary because of operational requirements or to meet clinical needs. We will, however, make every effort to reduce unnecessary disruption where we can.
During your stay, our contracted cleaning staff will clean your room and ensuite daily to ensure your comfort and meet infection control guidelines.
Each room is equipped with an electronic bed and a digital television. Please ask one of our team to demonstrate the features of these items to you.
Overnight stay for parent/caregiver of a child
One parent/caregiver can be accommodated in the ward overnight.
A parent/caregiver of children aged 8-11 years is required to stay with their child.
A parent/caregiver of adolescents aged 12-17 years is encouraged to stay.
Each room has ensuite facilities, and a fold out bed or recliner chair is available. Meals will be provided to one parent/caregiver if they choose to stay. Tea and coffee facilities are available. There are no visitation limitations for parents/caregivers of children.
During your stay
Communication whiteboard
Each patient room is equipped with a communication whiteboard. Please feel free to utilise this board to communicate important information with our team during your stay.
The call bell
Your room’s call bell system allows you to contact our team 24 hours a day. One button is located by your bed, which your nurse will place within your reach. A second button is located on the shower wall and a third by the toilet. Please don’t hesitate to call our team to help you in any way.
Entertainment
Each room is equipped with a digital television with Foxtel channels. Newspapers are also provided daily with our compliments.
Complimentary Wi-Fi
Free Wi-Fi internet is available. To join our hospital Wi-Fi network, please speak with a member of our nursing team who will supply you with an access code.
Room telephone
Local calls are offered free of charge, however you will be charged for calls to mobile phones, interstate or overseas made from your room phone and will be payable upon your discharge.
To make a local call dial “0” and the number you require. If you require further assistance, please call our reception on 1102.
Meals
Our in-house gourmet chef has designed all your meals to be both nutritious and delicious.
If you have any special dietary requirements, our chef would be happy to discuss those with you and find an accommodating option.
Wine or beer may be ordered with dinner (if medically permissible). No alcohol can be brought onto the premises.
Meal times are approximate and can vary. Please ensure your tray table is cleared prior to the below times.
A small pantry with tea and coffee facilities is located on each floor for use by patients and visitors. A vending machine with a variety of snacks is also available on the 1st floor.
You are welcome to order food and drinks from Three Sons Espresso café via extension 5199 with room delivery during their opening hours at your own cost.
Food brought into the hospital
Any food brought into the hospital by you and/or your visitors is stored/consumed at your own risk. A food safety assessment will be undertaken by our catering manager.
A refrigerator is located on each floor for patients to use. Please ensure that all items are packaged appropriately, labelled with your name, room number and date. Please ensure all food is removed upon your discharge.
Mail
Any mail for patients will be distributed to rooms in the afternoon.
Spiritual needs
If you would like to be visited by a religious or spiritual representative/ clergy, you are welcome to arrange this. Please speak to our team if you would like us to arrange this for you.
Laundry
sportsmed does not offer an onsite laundry service for personal items. An offsite laundry service is available at your own cost.
Your surgery
When you are admitted, a nurse will assist in preparing you for surgery by undertaking any necessary checks and discussing plans for your care whilst in hospital.
If you have any questions regarding your surgery please speak to one of our nurses.
Your nurse will advise you of the name of your anaesthetist and the estimated time of your surgery but we ask that you keep in mind delays can sometimes occur in operations prior to your own, which may delay your entry to theatre. We will endeavour to keep you informed should this happen.
In preparation for your surgery, you will need to shower (if you haven’t already done so) and change into a hospital gown. Jewellery, nail polish, hair pins and make up should be removed. In most cases, unless otherwise advised by our team, please leave your underwear on. Your nurse will prepare the area or limb on which the surgery will be performed and paint it with antiseptic lotion. Some patients may be given an anti-microbial sponge with instructions to use on the area of surgery, prior to admission.
Your anaesthetist will see you prior to your surgery, either in your room or in the theatre suite. They will discuss the type of anaesthetic with you and any associated risks.
A nurse will escort you to the theatre and a theatre nurse will meet you and check all of your details.
Recovery
Following your surgery, you will be transferred into recovery, a special observation area where you will be closely monitored by our team while you wake up from your anaesthetic.
Depending on your surgery, you may have:
When you are comfortable, the recovery team will arrange for you to be transferred back to your room.
Close Observation Unit
In some circumstances it is medically appropriate for patients to be nursed in an area where closer observation is required. In most cases this will be discussed with you at the time of admission and you will be shown the area. The duration of time you are nursed in this Close Observation Unit is usually overnight on the day of your surgery. You will then be will be transferred back to your private room.
Pain relief and medications
It is essential that you notify our team of all prescription and non-prescription medicines that you are taking. This includes ‘over the counter’ and ‘complementary’ medicines and recreational drugs, as they may interfere with your treatment.
Pain relief medication will be provided to you by your nurse, either through an injection, tablet, or intravenously via patient controlled analgesia (PCA). You will be asked to assess your pain/comfort level from a scale of one to ten.
It is normal to have some pain following surgery. We aim to relieve the pain sufficiently for you to rest, move around and perform your exercises comfortably. Do not wait until your pain is unbearable before requesting medication. Tell us if the pain medication we give you is not relieving your pain.
It is important to take your tablets for pain relief regularly as this will provide an even control of your pain. Some pain relief can cause constipation in some people. If you are experiencing any problems with this, please speak to one of our nurses. If able, drinking plenty of water, eating a high fibre diet and early mobilisation can assist in relieving constipation.
If you are feeling sick or nauseous please alert our team as they may be able to provide you with medication to help. Some patients may also require antibiotics as a precaution to assist in infection prevention.
Where appropriate, regular use of ice packs on the surgical area during your hospitalisation and at home can reduce swelling and pain levels.
Any new medications will be provided to you while in hospital. Your discharge medications/ prescriptions can be filled at the onsite pharmacy on discharge.
Staff identification
All of our team wear name badges as a means of identification and security. The badge shows the team member’s name and position. If you cannot see a team member’s identification badge, you may ask them to show you.
Rehabilitation and exercises
An important part of your recovery may be rehabilitation exercises. If required, you may have an in-hospital physiotherapist consultation. The physiotherapist will explain to you the exercises you are required to undertake to ensure that recovery is successful, and arrange for any walking aids to be supplied (e.g. walking frame, crutches).
Some patients who have undergone knee procedures may be required to use a Continuous Passive Movement (CPM) machine to perform specific exercises. Our team will explain the use and benefits of this machine.
Below are some exercises that will assist all patients in their recovery:
Deep breathing
Leg exercises
Wound dressings
Prior to your discharge one of our nurses will explain how to take care of your wound and/or dressing. Most often this will remain in place until the surgeon’s review. However, you may be required to remove or change your dressing when you are home so please ensure that you understand the requirements. If needed, written material with instructions will be provided.
The few days following surgery
During the first 24-48 hours until your IV, wound drain and dressing are removed, our team will be able to assist you with most things. When you begin to move around again it is best to take things slowly as the effects of the anaesthetic and other medications can last for a few days. It is recommended when you get out of bed, you sit for at least a few minutes on the edge of the bed before moving off. Remember to lower the bed before you attempt to get off of it.
When you are able, your nurse will assist you in the shower, if required. Your wound may need to be covered with a waterproof dressing or a plastic bag. At any time if you are in doubt about managing on your own, call for a nurse.
Your surgeon will advise when you will be going home, and of any special requirements once you are home.
Very occasionally patients may need to be discharged to a rehabilitation hospital. Your surgeon and our nursing team will discuss this further with you prior to your admission or if determined during your stay, prior to discharge. Discharge time is 10am. This assists us to prepare for new patients. Please discuss any required alternative arrangements with our team prior to admission.
Our team will provide you with instructions for your ongoing care and safety, as well as telephone numbers in case of questions or enquiries regarding your ongoing care.
Sickness or carers’ certificates are provided at this time, if required. If you do require a certificate, please advise our team prior to your discharge.
If you are discharged within 24 hours of your surgery, ensure that you have a responsible adult stay with you overnight after your procedure.
The medication that was used to put you to sleep will be active in your body for the next 24 hours so you may feel sleepy. This will wear off over the next 24 hours.
During this period, you should NOT:
If you are flying, please contact your airline before your surgery to check their medical requirements. Many airlines require a medical flight clearance to be completed by sportsmed. Please request this from your nurse prior to your discharge.
To assist you in your preparation for discharge, please see the discharge checklist.
Discharge checklist
To assist you in your preparation for discharge, please ensure that you:
If you have any questions about your discharge, please speak to one of our team.
When surgery is recommended, you will be given a comprehensive financial estimate from your surgeon’s personal assistant for the operation, attending surgeon, surgical assistant, anaesthetist and incidental charges at the time of booking.
Please ensure that you ask any questions you may have about the fees and charges before your surgery. While we make every effort to provide you with a detailed and accurate estimate prior to your admission, additional expenses may be incurred.
All liability for expenses associated with hospitalisation lie with the patient. Please ensure that you confirm with your private health fund, workers compensation/third-party provider or the Department of Veterans’ Affairs regarding your level of cover so you know exactly what costs you may be expected to pay.
All private health funds and patients including uninsured are welcome at sportsmed.
Medicare
Medicare does not cover any private hospital fees.
Private health insurance
Depending on your coverage, private health funds will rebate some/all of the cost associated with hospital services.
With regards to private health insurance, it is important to remember the following:
We ask that all excess payments are settled on admission via EFTPOS, Visa, Mastercard or cash.
Please ensure you confirm your daily limit with your bank if using a bank debit card.
You will be required to complete and sign a health insurance claim form on admission. We will send your account directly to the health fund.
In the event a claim form is not signed prior to your discharge, a form will be sent to you for completion. We ask that you complete this form and return to us as soon as possible. If you choose not to complete the form then your private health fund may choose not to cover your claim and you will be responsible for the outstanding amount.
While we make every effort to provide you with a detailed and accurate estimate prior to your admission, additional expenses may be incurred.
You will not receive an account from us unless there are particular costs not covered by your private health fund. These accounts will be forwarded to you upon receipt of payment from the health fund.
In the event your claim is rejected by your private heath fund for any reason, sportsmed will seek to recover any outstanding amount directly from you.
Uninsured
If you do not have private health insurance and require surgery you have two options available:
All self-insured patients must pay the estimated surgical cost on admission. Any remaining balances and/or costs will be sent to patients following discharge from the hospital.
Workers’ Compensation or Third Party
Prior to admission we require written approval from your workers compensation or third-party provider confirming that all costs will be covered. Your claim number must be included on the written approval.
Written approval is required for each admission. Even though you may have been covered under a claim for a previous admission, it does not automatically mean you will be covered for your next admission.
In the event this prior written approval is not received, your surgery will be cancelled. If the surgery proceeds, you will be financially responsible for all costs incurred.
Department of Veterans’ Affairs
If you have a Department of Veterans’ Affairs (DVA) Gold Card, you will be fully covered for your hospital expenses.
If you have a DVA White Card, you will require authorisation from the DVA prior to your hospital admission.
Australian Defence Force
Written approval from the Australian Defence Force is required prior to admission. This approval must contain your Defence Force approval number and your enlisted personnel identification number.
Overseas patients
All monies must be paid in Australian currency.
You will be required to pay the estimated surgical costs on admission. You will receive an account for the balance should any additional costs be incurred. It is your responsibility to claim paid costs back from your overseas insurer.
Surgeon Fees
Any possible surgeon gap fee is payable on admission.
Additional Costs
Depending on the nature of your surgery you may receive additional accounts, some of which may be payable upon your admission/discharge, from the following:
Established agreements with many of these professionals are designed to reduce gaps. Your surgeon’s personal assistant or booking officer will explain what additional costs, if any, you may expect.
Other Fees
Ambulance
Transfers to and from sportsmed hospital by ambulance may not be covered by your private health fund. Patients will be responsible for ambulance costs if they are not covered by your private health fund.
Prosthesis
A prosthesis is an artificial substitute for a diseased joint or implanted medical device. A gap may apply to some prosthesis. You should discuss with your surgeon the prosthesis available and the gap payment. If prostheses with a gap are chosen to be the best suited, the gap must be paid on admission to hospital.
Anaesthetists
Anaesthetists that work at sportsmed are independent practitioners and as such set their own fees. For this reason, fees between individuals do vary slightly and a gap payment may be required. Prior to your admission we recommend that you contact the anaesthetist’s office to clarify the amount payable. We will provide you with the contact details during your booking process. All self-insured patients must pay the estimated surgical cost on admission. Any remaining balances and costs will be sent to patients following discharge from our hospital.
Physiotherapy
In order for you to receive the best results, physiotherapy is generally required during your hospital stay, and may also be required following discharge. In order to understand any physiotherapist fees, we recommend you speak to our physiotherapy team on 08 8362 8122.
Payments
Payments made on admission can be paid as follows:
Interest and Debt Recovery
In the event that your sportsmed Hospital and Orthopaedics account remains outstanding for more than 60 days, we reserve the right to charge interest at the Reserve Bank of Australia cash rate plus three per cent, calculated daily. If payment remains outstanding and debt recovery action is required, you will incur the full cost of all collection expenses.
Account Enquiries
Account enquiries should be directed to the relevant provider. Accounts from sportsmed will display the relevant provider on the top left of the account (e.g. sportsmed Hospital., sportsmed Medical or sportsmed Physiotherapy).
If you have any further questions please contact your surgeon’s personal assistant.
A GP referral is required to book an appointment with one of our orthopaedic surgeons. A referral ensures that the surgeon you are seeing is appropriate for you and your condition or injury. Medicare also provide higher rebates for patients with a GP referral. All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
Our surgeons are based at the Stepney Healthcare Hub with appointments available Monday to Friday.
Appointments are also available at our Morphett Vale, Henley Beach, Victor Harbor, Mt Gambier and Darwin locations. They also regularly visit and consult in Broken Hill, Goolwa, Mildura, Salisbury Plain and St Agnes.
To make an appointment with one of our surgeons, contact 08 8362 7788.
For your orthopaedic surgeon appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your surgeon.
In order for your surgeon to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your surgeon of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.
Once your surgeon has examined you, he will discuss your condition/injury with you and the necessary treatment plan. This may include further tests or physiotherapy. If surgery is required this will be explained to you. It is vital that you fully understand your condition/injury, treatment options available to you, your surgeon’s recommendations, potential risks associated with treatment, recovery time and the rehabilitation process. If you have any questions or concerns, please discuss them with your surgeon at the time of consultation.
For consultations with our orthopaedic surgeons, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.
All private health funds and patients including uninsured are welcome at sportsmed. We recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.
We ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, cheque or cash.
At sportsmed, we understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Our physiotherapists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment with one of our physiotherapists, contact the location directly or email physio@sportsmed.com.au. A GP referral is not required.
Stepney Healthcare Hub – 08 8362 8122
Blackwood – 08 8130 1181
Henley Beach – 08 8353 0111
Morphett Vale – 08 8130 1110
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
For your physiotherapy appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your surgeon.
In order for your practitioner to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your practitioner of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.
For physiotherapy consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.
All private health funds and patients including uninsured are welcome at sportsmed. sportsmed is also a Bupa Members First Healthcare Provider for allied health services, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. Physiotherapy services at our Blackwood and Morphett Vale locations are also a part of the Health Partners network. Health Partners members will pay just $15 a visit* for physiotherapy consultations, while they will have access to a higher limit to be covered for more treatment.
Generally most health funds will cover a percentage of the cost for physiotherapy services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.
You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).
We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
*Initial and subsequent consults on Top and National Extras cover with a Health Partners Participating General Physio. A higher gap payment may apply if you choose to see a Qualified Master’s Physio, up to annual limits. Waiting periods may apply.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Our sports doctors consult at our Stepney Healthcare Hub seven days a week, while Dr Andy Ryan is only available at Morphett Vale on Monday and Thursday. A weekend injury clinic and walk-in service* is also available at Stepney to urgently treat injuries sustained on Saturday and Sunday*.
To make an appointment or enquiry with one of our sports doctors at Stepney, contact 08 8362 8111 or email medical@sportsmed.com.au. For Dr Ryan at Morphett Vale, call 08 8130 1110.
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
For your medical appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your doctor.
In order for your doctor to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your doctor of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.
Once your doctor has examined you, he will discuss your condition/injury with you and the necessary treatment plan. It is vital that you fully understand your condition/injury, treatment options available to you, your doctor’s recommendations, potential risks associated with treatment and recovery time. If you have any questions or concerns, please discuss them with your doctor at the time of consultation.
For medical consultations, please bring along your Medicare card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, to ensure your claim can be processed at the time of consultation. Consultations attract a Medicare benefit which can be claimed directly from Medicare.
All patients including uninsured are welcome at sportsmed. Payments are expected to be settled on the day of consultation.
We ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Our podiatrists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment with one of our podiatrists, contact the location directly or email podiatry@sportsmed.com.au. A GP referral is not required.
Stepney Healthcare Hub – 08 8130 1222
Blackwood – 08 8130 1181
Henley Beach – 08 8353 0111
Morphett Vale – 08 8130 1110
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
For your podiatry appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.
Our podiatrists understand that the cause of the problem and an accurate diagnosis is the key to effective treatment, therefore every patient will undergo a thorough and comprehensive assessment process. We aim to work in conjunction with our patients to develop individual treatment plans that are effective and relevant to their condition. When necessary, advanced diagnostic tools including x-rays (available onsite at Stepney) and computerised gait analysis will be used.
Should you require the combined skills of other sportsmed practitioners to help reach an appropriate diagnosis, such as one of our physiotherapists and/or our Foot and Ankle Surgeon, we will assist you in this process and liaise with them to provide you with the most appropriate and effective management plan for your needs. Our podiatrists will be more than happy to consult with your own existing medical professionals to ensure your management plan is consistent and free from confusion.
For podiatry consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.
All private health funds and patients including uninsured are welcome at sportsmed. Podiatry services at our Morphett Vale location are a part of the Health Partners network. Health Partners members are entitled to a special promotion where they will pay only $20 for a podiatry consult*.
Some health funds may cover a percentage of the cost for podiatry services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.
You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).
We provide onsite HICAPS and ask that all accounts
are settled on the day of consultation via EFT, Visa Card, Mastercard, cheque or cash.
*Promotion valid for podiatry services between 01 Jan 2019 and 31 Dec 2019 for Top and National Extras members. Promotion is only valid for podiatry services at sportsmed Morphett Vale and relates to a gap of $20 towards an initial (item F004) or subsequent (item F012) consultation up to annual Podiatry limits. Conditions, waiting periods, restrictions and exclusions may apply. Podiatry benefits are not payable where a Medicare rebate has already been applied to the service.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Hurt or injured on the weekend? We can treat you immediately at our weekend injury clinic. We’re open to treat sports and orthopaedic injuries such as broken bones and fractures, concussion, cuts and lacerations, joint pain, and muscle strains and sprains. You don’t have to wait until Monday to get treated!
The weekend injury clinic with our sports doctors at Stepney provides a walk-in service. Please contact our reception staff on 08 8362 8111 before your arrival to avoid a prolonged waiting time. Priority is given to urgent cases. Regular appointments can be made with our other weekend services at Stepney.
For your medical appointment, please ensure you bring the following with you:
• Medicare card
• Private health insurance card (if applicable)
• DVA card (if applicable)
• Claim number (workers’ compensation and third party patients) and contact details for your case manager*
• Any relevant x-rays, scans and/or medical reports.
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your doctor.
In order for your doctor to provide you with the best possible treatment and care, a detailed understanding of your past and present health is required. Please advise your doctor of your previous medical history, current medical conditions and the medications you are taking, including those purchased over the counter. This information is very important. It may affect how you recover from your condition/injury and also potentially alter the course of treatment.
Once your doctor has examined you, he will discuss your condition/injury with you and the necessary treatment plan. It is vital that you fully understand your condition/injury, treatment options available to you, your doctor’s recommendations, potential risks associated with treatment and recovery time. If you have any questions or concerns, please discuss them with your doctor at the time of consultation.
For medical consultations, please bring along your Medicare card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, to ensure your claim can be processed at the time of consultation. Consultations attract a Medicare benefit which can be claimed directly from Medicare.
All patients including uninsured are welcome at sportsmed. Payments are expected to be settled on the day of consultation.
We ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Our massage therapists are available at the below sportsmed locations with appointments available Monday to Saturday. To make an appointment, contact the location directly or email physio@sportsmed.com.au. A GP referral is not required.
Stepney Healthcare Hub – 08 8362 8122
Blackwood – 08 8130 1181
Henley Beach – 08 8353 0111
Morphett Vale – 08 8130 1110
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
For your massage appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager before receiving a massage. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred. Some of our massage therapists are accredited with ReturnToWorkSA and Allianz Motor Vehicle insurance. Allianz Motor Vehicle patients must pay for their consultation on the day and can claim back through their insurer.
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.
Try not to eat a large meal before your massage, because your body will be directing its energy to digestion and you may become chilled or uncomfortable.
Wear or bring comfortable clothing for after the massage. There may be a little residual cream from the massage that can get on your clothes.
In the treatment room, lighting is dim in order to allow you to relax. Specially selected stress-relieving music plays, but always feel free to bring your own music or ask to have the music changed if it does not suit you.
Your therapist will leave the room to prepare for your massage, and you will be instructed to remove your clothing and lay on the massage table under a towel. Your modesty will be protected at all times. As your therapist works, they will uncover body parts to be massaged, never working on private areas.
In a full body massage your scalp, face, neck and shoulders will be massaged. The therapist may massage just under the collarbone at the Pectoralis muscle. Arms and hands will be massaged. Massage of abdominal muscles is a wonderful aid to digestion. The front of the legs, feet, back of the legs, posterior hip (gluteal) and back will also be massaged.
For those not receiving full body massage, targeted areas of tension or soreness will be massaged, working the individual muscles specifically.
Massage pressure is specifically tailored to your body. We never massage so deeply that you feel the need to hold your breath or tense your body. We will ask you for feedback about the pressure several times during the massage. Please be honest!
After the massage, the therapist will leave the treatment room while you get dressed. We will then discuss your experience, what you may expect during the next day or so and if a plan of specifically scheduled massages is indicated.
You will be reminded to drink LOTS of water during the next 24 hours, because massage moves some of the muscle metabolic by-products into circulation faster than usual, and the water will help to flush your system.
If you have questions, comments or feedback at any time during your visit, you are encouraged to discuss them with your therapist. With communication and feedback, your massage therapy visit will be a positive, pleasant experience.
Consultation fee
30-minute consultation – $65.00
60-minute consultation – $95.00
For massage consultations, please bring along your private health insurance card or relevant documentation (workers’ compensation, DVA, third party etc.), if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.
All private health funds and patients including uninsured are welcome at sportsmed. Some health funds will cover a percentage of the cost for massage services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.
We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
With three boutique gyms, we offer members a friendly gym environment that is never too crowded or intimidating.
All new gym members must have an assessment by one of our physiotherapists or a program developed by our exercise physiologist prior to commencing.
Gym casual membership fees are as follows:
1 month – $120.00
2 month – $180.00
3 month – $240.00
Please speak with us about our gym membership cancellation policy.
Contact:
08 8362 8122 for Stepney
08 8130 1110 for Morphett Vale
08 8130 1181 for Blackwood
or email physio@sportsmed.com.au.
Olivia Warnes is an Accredited Practicing Dietitian (APD) and Accredited Sports Dietitian who translates scientific nutrition information into practical dietary advice tailored to suit your health and lifestyle.
Olivia consults at our Stepney Healthcare Hub. To make an appointment or enquiry, contact 08 8362 8111 or email medical@sportsmed.com.au. A GP referral is not required.
Initial appointments are generally for 45 minutes and a review appointment is approximately 20 minutes.
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed. Olivia also treats patients with an Enhanced Primary Care (EPC) Plan.
For your appointment with Olivia, please ensure you bring the following with you:
Please arrive 15 minutes prior to your allocated appointment time. Our staff will provide you with the appropriate paperwork required to be completed before the consultation with your practitioner.
Olivia will conduct a nutritional assessment which involves looking at your:
For consultations with Olivia, please bring along your private health insurance card, if applicable, and Medicare card to ensure your claim can be processed at the time of consultation.
All private health funds and patients including uninsured are welcome at sportsmed. Some health funds may cover a percentage of the cost for dietitian services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation.
You can claim a rebate under a Chronic Disease Management (formerly Enhanced Primary Care or EPC) program which must be obtained via a GP referral. There is criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).
We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
Sports, performance, exercise and general psychology services are available at our Stepney Healthcare Hub with Consultant Psychologist Geof Boylan-Marsland.
Geof consults at our Stepney Healthcare Hub. To make an appointment or enquiry, contact 08 8362 8111 or email medical@sportsmed.com.au. A GP referral is only required for mental health care plan appointments. Geof does not see clients with an Enhanced Primary Care (EPC) Plan.
All patients including private health members, uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
For your psychology appointment, please ensure you bring the following with you:
*Workers’ compensation and third party patients must have a current claim and approval from their case manager to attend. In the event of a claim not being accepted, the patient is personally responsible for any costs incurred.
All private health funds and patients including uninsured are welcome at sportsmed. Some health funds may cover a percentage of the cost for psychology services, however we recommend you check your level of cover with your private health fund to know exactly what you are entitled to for each consultation and the gap you may be expected to pay. Any gap payments are expected to be settled on the day of consultation. Please note that bulk billing is not available.
We provide onsite HICAPS and ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, AMEX, cheque or cash.
Mental Health Care Plan
For patients receiving a mental health care plan, consultations attract a Medicare benefit which can be claimed directly from Medicare. Please bring your medicare card with you to your appointment.
We understand your time is valuable. All of our practitioners endeavour to run on schedule and your punctual attendance will assist this. Please feel free to ring us 30 minutes prior to your appointment to confirm if your practitioner is running on time. Should you arrive late for your appointment your practitioner will do their best to provide you with your full treatment time, but in rare instances, appointments may need to be rescheduled.
We do ask that you contact us and give at least 24 hours’ notice should you need to reschedule or cancel your appointment. Regular cancellations or cancellations with less than 24-hour notice may incur a cancellation fee.
All private health funds and patients including uninsured, workers’ compensation, DVA, third party and public liability patients are welcome at sportsmed.
Generally health funds will cover a percentage of the cost for consultations or hospital admissions. We recommend you check your level of cover to know exactly what you are entitled for each visit and the gap you may be expected to pay.
PrivateHealth.gov.au contains details of every health insurance policy available in Australia. All Australian health insurers are required by law to provide details of each of their products to the Private Health Insurance Ombudsman to allow for simpler comparison of health insurance products.
Another useful resource is the Australian Government Department of Health private health insurance page.
To make an appointment with any of our services at any location, contact our switchboard on 08 8130 1222.
A GP referral is only required to arrange an appointment with our orthopaedic surgeons.
You do not require a referral to visit us for physiotherapy, sports doctors, podiatry, massage, exercise physiology, Clinical Pilates, dietitian, psychology or gym services.
We provide specialist healthcare to people and families of all ages. Our team can assist with damaged or diseased bones, joints, muscles, ligaments, tendons and nerves, while offering services to assist with short-term acute illnesses, chronic long-term conditions, mental health, fitness, diet and nutrition, and more. Please note: Our orthopaedic hospital can only provide services for patients 9 years of age and over.
sportsmed is committed to the health and safety of our patients, our team and our community. Throughout the COVID-19 pandemic, we’ve put in place measures that exceed the requirements of the Government of South Australia.
Patients and visitors are requested to:
Please DO NOT ENTER a sportsmed facility if:
All patients including uninsured, private health members, workers’ compensation, DVA, third party and public liability are welcome at sportsmed.
We have the following locations:
Stepney Healthcare Hub
Blackwood
Henley Beach
Morphett Vale
Mt Gambier
Victor Harbor
Our orthopaedic surgeons also provide consultation services at:
Broken Hill Base Hospital
Darwin – Territory Sportsmedicine
Goolwa Medical Centre
Mildura – Lime Medical Clinic
Mt Barker – Summit Health
Salisbury Plain – Northcare Physio
St Agnes Specialist Centre
Our physiotherapy and podiatry team also visit Mitcham Rehab. Our podiatry team also visit Normanville on a weekly basis.
Yes.
We ask that all accounts are settled on the day of consultation via EFT, Visa Card, Mastercard, cheque or cash. Physiotherapy and podiatry services provide onsite HICAPS.
If you are being admitted to our orthopaedic hospital we ask that all excess payments are settled on admission via EFTPOS, Visa Card, Mastercard or cash. Please ensure you confirm your daily limit with your bank if using a bank debit card.
All private health funds are accepted at sportsmed. We are also a Bupa Members First Healthcare Provider, ensuring patients with Bupa private health receive exclusive benefits including more money back on claims. This excludes podiatry services.
Physiotherapy services at our Blackwood and Morphett Vale locations are also a part of the Health Partners network. Health funds can cover a percentage of the cost for consultations or hospital admissions at sportsmed. We recommend you check your level of cover to know exactly what you are entitled for each visit and the gap you may be expected to pay.
You can also claim a rebate under a Chronic Disease Management Program (formerly Enhanced Primary Care or EPC) which must be obtained via a GP referral. There are criteria to meet to qualify for the program and it is only available to patients with chronic or terminal medical conditions (present for six months or longer).
sportsmed provides free onsite parking at our Stepney Healthcare Hub and Morphett Vale.
Our Blackwood and Henley Beach locations have limited parking available onsite.
We ask all patients to allow adequate time for parking to help you arrive at your appointment on schedule.
Our hospital visiting hours are between 11:00am – 8:00pm everyday including weekends and public holidays.
The orthopaedic hospital is again accepting visitors and carers. Please visit our COVID-19 page for full requirements, noting some restrictions to visitations may still be in place.
We thank you for your support and understanding as we all work together to protect our patients, team and community.
sportsmed is committed to the health and safety of our patients, our team and our community.
Despite changes to government directives for mask use in the general community, the wearing of masks in healthcare settings remain mandatory. This helps us to reduce the risk of transmission in our community and allows us to continue to deliver exceptional patient care.
All patients and visitors are required to:
Please visit our COVID-19 page for further information on our requirements. If you have any queries about your upcoming appointment or surgery, please contact us on 08 8130 1222 during business hours.