sportsmed is committed to protecting your privacy. This privacy statement explains the type of personal and sensitive information including health information we collect, and how we handle that information as part of your relationship with sportsmed.
We understand that the information that you entrust to us is private and confidential. Any personal information collected by sportsmed is treated as confidential and follows the Australian Privacy Principles as contained in the Privacy Act 1988. All sportsmed staff sign a confidentiality agreement upon employment and are trained to respect your privacy in accordance with the applicable privacy laws and our own policies and procedures.
In this privacy statement ‘personal information’ means information or an opinion about an identified individual or an individual who is reasonably identifiable, whether the information or opinion is true or not, or whether the information or opinion is recorded in a material form or not.
Personal information includes ‘sensitive information’ (which includes health information and information or an opinion about an individual’s racial origin, political opinion, membership of a political association or trade union, religious beliefs, sexual preferences or criminal record) and ‘health information’ (which includes information or opinion about the health or a disability of an individual, the individual’s wishes about the provision of health services, or health services provided or to be provided to an individual). In this privacy statement, a reference to personal information includes both sensitive and health information.
sportsmed may hold the following information:
sportsmed will destroy or de-identify personal information due to redundancy, after our legal obligations to retain the information have expired.
Any information provided, including identification of individuals, will be used only for the purpose/s intended and where the intention includes confidentiality, information will be treated as such unless otherwise required by law.
Personal information collected by sportsmed may include your name, date of birth, address, contact details and private health insurance details.
Sensitive information collected by sportsmed may include information about your health or medical history.
We generally collect personal information in person, in writing, by telephone, email or via our website.
For example, we may collect information when you:
If you contact us with an enquiry about our services via our website or any other communication channel, we may use your personal information to contact you for the purposes of providing you with further information, and/or to follow up whether you have any interest in acquiring services from us. You can let us know any time in writing, or by calling us on the telephone number listed within the ‘Direct Marketing and Your Privacy’ section if you no longer wish to be contacted for these purposes. Your consent will remain current until you advise us otherwise.
Where you have provided us with personal information about other individuals (in writing or verbally) such as for your next of kin, you must ensure that they are aware or will be made aware that you have provided their personal information to us, and how we will handle their personal information. If the information you are providing to us is health or sensitive information you must first obtain their consent before providing information to us.
We may also collect personal information from third parties such as:
sportsmed collects, holds, uses and discloses your personal information in order to provide you with health care related services including:
We may also collect, hold, use and disclose your personal information in order to:
We will generally only use personal information for the purpose for which it is collected, or for a purpose that is related to the services you are provided at sportsmed.
sportsmed holds Statutory Immunity under Part 7, Section 64d of the Health Care Act 2008 for the hospitals research and education committees, where no personal information is disclosed in its processes.
We use personal information about you to:
sportsmed will not sell or disclose your personal details for any purpose that is not related to your relationship with us.
We rely on third parties such as health care funds and other service providers (pharmacy, radiology, pathology, physiotherapy) to perform specialised activities for sportsmed and your personal information may be provided to these third parties to enable them to perform their agreed services.
sportsmed may also be required to disclose your information to comply with legislation.
We may disclose personal information for the purposes described under the heading ‘For what purpose do we collect, hold, use and disclose your personal information?’ to our contracted service providers as listed above, as well as government authorities (Medicare Australia), other hospitals, medical and general treatment providers and persons authorised by you in the processes of our service provision.
If you are not the policy holder of the nominated private health fund elected to use for the provision of services at sportsmed, we may also disclose your personal information to the policy holder as part of administering and processing your eligibility for care under private health insurance provisions.
This may include the disclosure of sensitive and health information about services being used by you under the policy holder’s membership.
We may also disclose personal information to parties involved in a prospective or actual transfer or our assets of business.
We try to ensure that personal information we hold is accurate, complete and up to date. Please let us know if there are any errors in your personal information and keep us up to date with changes to your personal information such as change of address. You will be requested to check and update your personal information on each visit to our health services.
If you believe that personal information that we hold about you is incorrect, incomplete or inaccurate, then you may request amendments.
We will consider if the information requires amendment and if we do not agree, we will add a note to the personal information stating your disagreement with the information.
You may request access to your personal information held by sportsmed by writing to the manager of the area of the business (hospital or orthopaedics,) that you wish to gain the information from.
You are not required to provide a reason for requesting access. Where we hold information that you are entitled to access, we will endeavour to provide you with a suitable range of choices as to how it may be collected (e.g. post or collection).
From time to time we may contact you to provide you with information about our services. When we contact you, it may be by mail, telephone, email, sms and/or via digital media channels.
When you become a patient of sportsmed you consent to us using your personal information for marketing purposes (for an indefinite period including after you may cease accessing our services), unless you contact us to withdrawal your consent. Our most common form of marketing is via email which you may elect to opt-out of. We also offer you a number of opportunities to opt-out of any marketing as you receive them.
If you are currently receiving marketing materials and wish to opt out, you can do so by following the unsubscribed links on emails or you can contact:
Att: Marketing and Communications Manager
PO Box 61, Stepney SA 5069
Telephone: 08 8130 1222
If you request not to receive marketing material, please note that we will still contact you in relation to our on-going relationship with you whilst you undergo health services with us. For example, we will send you health service information, appointment notifications, bills, patient satisfaction surveys, statements and notices that are relevant to the services for which you are accessing at sportsmed.
If you have any queries, concerns or complaints about the manner in which your personal information has been collected or handled by sportsmed, please refer to sportsmed Privacy, Confidentiality and Freedom of Information Policy.
sportsmed does not knowingly store any information on computer servers outside of Australia or release personal information outside of Australia.
Alternatively, you can call us on:
T 08 8130 1100
T 08 8362 7788
Our website address is: http://www.sportsmed.com.au
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